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Frequently Asked Questions

Frequently Asked Questions

 Keenu Wallet is Pakistans First Digital Wallet to provide cashless, Quick and rewarding payment experience.
You can download the Keenu Wallet app from Play store, App store and Huawei store free of cost.
Any mobile phone user with a valid Nadra CNIC can sign up for a Keenu Wallet account.
Register your Keenu Wallet account by following these simple steps for one minute signup.
i.        Name
ii.      Mobile Number
iii.    Select Mobile network
iv.    Select City
Only one Keenu Wallet account can be registered on one mobile number.
No, only one Keenu Wallet account can be opened on one CNIC.
Transaction limits for Keenu Wallet are:
Unverified
CNIC verified
Biometric Verified
Aggregate Monthly
Loadable Limit
N/A
50,000
200,000
You can increase your transaction limits by upgrading your account through CNIC verification and Biometric Verification.
No, this is not allowed. You need to request closure of your account
If you don’t use your Keenu Wallet account for a period of 12 constant months, your account will be temporarily blocked. In order to reactivate your account, please call (03)111-153-368 where you will be verified as its user and your account will be restored instantly.
No, there is no annual fees to use the Keenu Wallet account.
Yes, the account holder will receive a confirmation SMS after the transaction is complete. It is completely secure, the system checks and records every transaction through a computerized system.
You can deposit funds into Keenu Wallet through:
  1. Debit/Credit Card
  2. 1bill (1link)
  3. Kuickpay
  4. Cash deposit via Meezan Bank branches
  1.  
You can easily withdraw funds from Keenu Wallet by:
  1. Transferring funds to your bank account
  2. Biometric Cash Withdrawal via Meezan Bank Atm’s.
Keenu Wallet funds can be used for payments through the Keenu Wallet such as:
  1. Utility Bill payments
  2. Ecommerce (Online payments)
  3. Digital vouchers such as Netflix, Skype & Amazon
  4. Mobile Top ups
  5. Donations
  6. P2P transactions
  7. Retail Payments through QR, Mobile no & Passcode
Keenu rewards are loyalty points/cashbacks that are received by Keenu Wallet users on making transactions through Keenu Wallet.
Keenu rewards can be used on retail stores and online.
Yes, Keenu rewards do expire so use them in time and keep on getting more!
No, you cannot transfer your Keenu rewards to any other person.
My money consists of card money (money loaded through credit/debit cards) and cash money loaded in the Keenu Wallet account through other methods.
Card Money can be used on retail stores and online.

 

Yes you can use your Keenu Wallet for online shopping.
To view complete charges refer to the Keenu Wallet Schedule of Charges.
Keenu Wallet is a registered Wallet under the EMI regulation issued by the STATE BANK OF PAKISTAN. All transactions from Keenu Wallet are encrypted for security purposes. No transaction can be made without your authorized passcode which has to be entered from your Mobile number. Therefore please make sure that you setup a secure passcode and never disclose it to anyone
To close your Keenu Wallet account please contact our customer support (03)111-153-368.

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